PRIVACY POLICY
The following information is provided to inform you that we respect your privacy while interacting with this website. Columbia Pregnancy Center will never rent, sell, or lease your confidential information. However, legal reasons could necessitate the sharing of such information. We will strive to ensure the security of any information you provide. Columbia Pregnancy Center wants your experience to be safe and enjoyable.
SMS Policy for Non-Profit Organization (Compliant with 10DLC)
1. Purpose This policy outlines the guidelines and procedures for sending text messages (SMS) to clients seeking pregnancy-related help and information. It is designed to ensure compliance with the 10DLC (10-Digit Long Code) regulations set forth by mobile carriers in the United States, as well as to protect the privacy and rights of clients.
2. Compliance with 10DLC Regulations The organization will use 10-digit long codes (10DLC) for text messaging campaigns. These regulations are intended to prevent spam, protect consumer privacy, and ensure proper opt-in and opt-out processes for text messaging.
3. Opt-In Consent
- Clear Opt-In: Clients must provide explicit consent to receive text messages by voluntarily opting in through an online form, phone call, or text response. Opt-in will be documented.
- Opt-In Message: After a client opts in, they will receive a welcome message explaining the types of messages they will receive, such as pregnancy-related resources, help for family planning, and healthcare information. Example: “Thank you for signing up with [Organization Name]. We will send you helpful resources regarding pregnancy and family planning. Reply STOP to opt-out at any time.”
4. Message Content
- Relevant Information: All messages will provide relevant, clear, and accurate information related to pregnancy support, health education. Clients will receive messages that are focused solely on the services they have opted into.
- Message Frequency: Messages will be sent at a reasonable frequency based on the needs of the client. We will limit messages to the essential and important communication, ensuring that clients are not overwhelmed.
5. Opt-Out Process
- Easy Opt-Out: Clients may opt out of receiving text messages at any time by replying with the word “STOP.” Upon receiving a “STOP” request, the client will be immediately unsubscribed from all future messages.
- Opt-Out Confirmation: After opting out, clients will receive a confirmation message that they have been removed from the list. Example: “You have successfully unsubscribed from [Organization Name] text messages. Reply HELP for assistance.”
6. Privacy and Data Security
- Confidentiality: All client information obtained through SMS communications will be kept confidential. The organization will not share any personal information with third parties unless explicitly permitted by the client or required by law.
- Secure Messaging: SMS communication will be used for general inquiries and resources only. Sensitive information, such as medical details, will be communicated through secure channels (e.g., phone calls or encrypted email).
7. No Marketing
- Non-Profit Purpose: The organization will not use SMS messages for marketing purposes. All text communications will be strictly for providing assistance, resources, and relevant information to those seeking help with pregnancy, health, or family planning.
8. Help and Support
- Clients can request assistance at any time by replying with “HELP,” and they will receive a message with instructions on how to contact the organization for more information or support.
9. Compliance Monitoring
- The organization will continuously monitor and audit its text messaging system to ensure compliance with all applicable laws, including 10DLC regulations, and make adjustments as necessary.
10. Contact Information
- Clients can reach the organization for further inquiries by calling (410) 730-3223.
By following this policy, we aim to provide a responsible, respectful, and supportive SMS service for individuals seeking pregnancy-related help and information while adhering to legal requirements.